Service Operations Strength

Your Business Success Support

Service operations is one of the areas where DOC Services stands out. Over three decades we have developed a model to support our business partners’ success that prioritizes customer experience. Our team is dedicated to finding creative, cost-effective solutions across the industries we serve.

Service Procedures That

Deliver Value Day In + Out

DOC Services’s industry-leading commitment to provide excellent customer service is backed up by our service operations strengths. We have the people, processes, infrastructure, and innovative technology in place to help our partners achieve their business objectives. DOC Services has the skills and know-how to innovate and customize solutions for your needs. Everyone on our team is dedicated to finding the solution that serves you best.

Our service strategy is designed to:

Customized Solutions For

Serving Your Success

World-class customer support has been a critical component of DOC Services’ success for 30+ years. Our service operations framework is designed to amplify capacity and ensure we’re providing exceptional partner support.

Self-Performing Technicians

Centralizing work orders and scheduling helps us send the most qualified techs with the right parts on the truck the first time.

Field Operations / Service Hours

DOC self-performing technicians provide 24/7/365 support nationally.

Call Center

One call to our national call center, open 7 AM to 11 PM EST, is all you need to make.

Account Management

Our industry aware and solution-focused people take an active role in meeting your objectives.

Parts + Sourcing

Extensive manufacturer relationships help us keep a robust parts inventory and efficiently source what’s needed.

Inventory Management

Our data-driven inventory management helps us anticipate needs and ensure we have the right parts in place.

DOC Services employee smiling at one another

EOS Systems

Systemizing our operations helps us match our services to our partners’ needs.

Efficient + Prepared

DOC Services helped our Post Exchange be back online for our busiest time - move in day for our new officers.

- Les H.

General Manager, PX Army Base in Kansas

Quick + Reliable

“DOC’s high-quality techs keep all of our various coolers running efficiently with the optimal temperature and humidity balance. Whether its scheduled system maintenance or repairs, they always provide professional, quick, and reliable support for our needs.”

- Trey B.

Total Wine

Our partnership is critical...

By utilizing the technology and quality personnel that DOC offers we are able to provide the after-sale service that our customers require for installation, training, preventative service as well as reactive service. Our partnership with DOC is critical and they have not fallen short on their services.

- Justin S.

Global Paint Equipment Manufacturer

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DOC's Happy Partners

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