Exceeding Expectations

Innovative Excellence

DOC is committed to providing personalized, unsurpassed care. With experienced technicians and the latest technology, we can customize an efficient, and cost-effective solution for your needs.

Our Specialty Services

DOC Services technicians working on equipment

Superior Service

Maintenance Matters

DOC understands well-maintained equipment is critical to your operational success and enhances the experience you provide your customers. We offer our partners a wide range of options to maximize uptime, prolong the life of the equipment, and accelerate repairs.

Equipment Solutions

Trusted Partner

Collaborative Relationships

DOC draws on 35+ years of experience working with countless national retailers in various industries and professions to provide innovative solutions to maximize the success of our partners.

About DOC

Our Services

Equipment Solutions

Well-maintained equipment can make the difference between a successful business and one with frustrated customers and revenue loss due to downtime. We get it. Our highly trained technicians provide support and repairs to ensure success.

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DOC Services technician working on equipment

Service Operations

Our top-tier technicians are driven to provide quality service to our partners across the US and Canada, Working with DOC you get service excellence and innovative thinking to maintain the highest quality and equipment standards. We utilize leading edge technology to deliver positive impact for our partners. DOC’s top-notch personnel is highly qualified, skilled, and trained to minimize downtime and lost revenue due to equipment failure.

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DOC Services employees working together to fix equipment

Specialty Services

With 35+ years of experience in equipment service and maintenance, DOC not only knows your commercial equipment but also understands your industry. We are committed to providing world-class customer service to support your prosperity. Partner with DOC’s team to benefit from:

→ Creative Solutions drawing on best practices and industry know-how
→ Innovative technology that improves field service and routing efficiency
→ Data analytics to collaboratively develop key performance indicators to maximize your equipment

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DOC Services Specialty Services Employees

DOC by the Numbers

Experience You Can Trust

18 Years

Average Technician Experience

100+ National

OEM Partnerships + Counting

150,000+

Service Requests Managed Annually

35+ Years

Innovating Solutions for Commercial Equipment Needs

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Our Partners

Unparalleled Commitment

Our partnerships invigorate the DOC Services’ mission. We are grateful for each opportunity to provide our valued partners with innovative solutions meeting their crucial commercial equipment repair and maintenance needs.

We Are Always Here For You

DOC’s highly qualified team provides 24/7 call-center support working with our robust technology systems to address your needs efficiently and effectively.

DOC Services employees working together smiling

Technological Advantages, Too

Asset data is changing the game. DOC is a leader in capturing and leveraging real-time data insights. Take advantage of our detailed reporting capabilities and customized applications for your unique service needs.

Our Core Values

DOC is driven to provide unconditional service with the highest integrity. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another.

Our Culture Our Culture

Diversity

We respect and appreciate the diverse backgrounds and varied skills that drive success for customers and our company.

Ownership

Every team member accepts responsibility for their performance, behavior, and results. We strive daily to be the best we can be.

Commitment

We are committed to operating with integrity, providing inspiring results, and building collaborative relationships.

DOC technicians having fun during training

DOC employees working together in office

DOC Careers

We Succeed Together

Our employees are our most valued asset. DOC fosters an environment that rewards commitment and performance while providing extensive training and continued learning opportunities. We support a diverse team across the country and are devoted to responding to our employee’s needs. Join our successful team.

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What's Happening With

DOC Services

Big News!

DOC Services Rebrands

DOC looks different, but we maintain the same service quality. DOC Services has been around for decades and our commitment to quality and long-lasting relationships with customers has never changed. Still, it was time for a fresh look. We hope you enjoy our new look and brand.

group of DOC employees watching demo during training

Join Our Growing Team of Professionals

Explore Careers

DOC operates with knowing our people are our top priority. Setting up our employees to succeed is crucial and what has led employees to stay with DOC. We provide competitive pay and benefits along with paid time off, life insurance, a strong 401K match which is immediately vested, contributions to your own Heath Savings Account.

Community Matters

How We Give Back

DOC believes in bringing help and hope to the communities around us. Since our founding, DOC has been involved in making our communities better by partnering with local charities across the country and through corporate contributions. Today we contribute tens of thousands of dollars annually in support of local needs, and key global initiatives.

Our Legacy

Celebrating Our Past, While Building Our Future

1988: DOC was founded in Chantilly, VA
1992: Relocated to Rock Hill, SC +
Specialized in equipment repair, machine rebuilds and field service
2004: Awarded National Service Contracts with multiple national Big Box Retailers...

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